Privacy Policy

1. Who we are

The data controller is Shanghai Granden Mechanical and Electrical Equipment Co., Ltd (Granden), located at 609, Building 1, 801 Huiping Rd, Jiading District, Shanghai, China. Privacy enquiries may be sent to sales@grandenglobal.com or made by telephone at +86 138 1217 0118.

2. Information we collect

• Contact and identity details, such as name, company, role, business email, telephone number and country.
• Project and commercial information contained in enquiries, specifications, drawings, correspondence and meeting records.
• Technical information normally generated when a website is accessed, including IP address, browser, device, referring page and security logs, where collected by our hosting provider.
• Records required for contracts, supplier qualification, compliance screening, delivery and after-sales support.

3. How we use information

• Respond to enquiries and prepare proposals, quotations or project plans.
• Perform contracts, coordinate manufacturers and service partners, deliver products and provide support.
• Manage customer, supplier and partner relationships.
• Protect the website, prevent fraud and maintain business records.
• Meet legal, tax, export-control, sanctions, safety and regulatory obligations.
• Send relevant business communications where permitted; recipients may opt out at any time.

4. Legal bases

Depending on the country and context, processing may be based on steps requested before a contract, performance of a contract, compliance with law, Granden’s legitimate interests in operating an international industrial business, or consent where the law requires it.

5. Sharing and international transfers

Information may be shared only as reasonably necessary with affiliated project participants, selected manufacturers, logistics providers, professional advisers, IT and hosting providers, authorities or other parties required to deliver the requested work. Because Granden operates from China and supports international projects, information may be transferred across borders. We use contractual, organisational and technical safeguards appropriate to the information and applicable law.

6. Retention and security

We retain information only for as long as needed for the purpose collected, contractual and warranty obligations, legal requirements, dispute management and legitimate business records. We use reasonable access controls, secure systems, confidentiality requirements and supplier controls, but no internet transmission or storage system can be guaranteed completely secure.

7. Cookies and external links

This version of the website does not intentionally use advertising or behavioural-tracking cookies. Essential hosting and security technologies may operate to deliver the site. External links, including the Jevol product website, are governed by the third party’s own privacy terms.

8. Your rights

Subject to applicable law, individuals may request access, correction, deletion, restriction, objection, portability or withdrawal of consent, and may complain to a competent data-protection authority. We may need to verify identity and may retain information where the law permits or requires it.

9. Changes and contact

We may update this policy when our services, technology or legal obligations change. The effective date shown above identifies the current version. Questions and requests should be sent to sales@grandenglobal.com.